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Vibe Help Centre

Need a hand with the website? Start here.

No tech jargon. No assumed knowledge. Pick what you are trying to do and follow one step at a time. Buttons marked “open in a new tab” keep this guide open while you do it.

These guides are checked against the website during each build. If an important page or button used here changes, the website build flags the guide for review instead of letting the instructions quietly go out of date.

What would you like to do?

Book a class as a guest

No account or login needed. Choose a class, enter your details and pay online or choose cash where available.

About 3 minutes

Show me how

Create a free Vibe account

Register with Google or your email address. Free membership does not need a payment card.

About 2 minutes

Show me how

Log in to Vibe

Use Google or your email and password. There is also a password reset link if you get stuck.

About 1 minute

Show me how

Book several classes

Add the rest of the month during checkout, or set up an automatic weekly or monthly booking when signed in.

About 3 minutes

Show me how

Guide 1

Book a class as a guest, without logging in

This is the simplest route if you just want to reserve a place. You do not need to create an account first.

  1. 1

    Open the class booking page

    You will see the upcoming Vibe classes. Keep this Help Centre tab open so you can switch back if you need it.
    Open class booking in a new tab
  2. 2

    Find the class you want

    Check the venue, date and time. On a paid class, press “Book this class · £…”. On a free class, press “Register Free”.
  3. 3

    Stay as a guest

    Checkout will tell you “Booking as a guest is completely fine.” You can ignore the “Log in instead” button unless you actually want to sign in.
  4. 4

    Complete the four numbered checkout steps

    Step 1 is who’s attending. Step 2 is one booking agreement covering the safety and legal confirmations. Step 3 contains optional extras. Step 4 is how you want to pay.
  5. 5

    Choose payment and finish the booking

    Choose card, PayPal, cash or a free place when available. Follow the confirmation on screen. If a payment has already gone through and Vibe says it needs linking, press “Finish this booking” and do not pay again.

What the screen looks like

vibedancefitness.co.uk · Book a class

Available classes

Choose your next class

Press this button
Book this class · £5.00

The exact class name, date, price or wording around it may vary. The highlighted controls match the current Vibe journey.

Guide 2

Create a free Vibe account

A free account keeps bookings and member features together. There is no card, contract or monthly payment needed to create it.

  1. 1

    Open the Join Vibe page

    At the top you will see “Join Vibe free”.
    Open Join Vibe in a new tab
  2. 2

    Tick the account agreement

    Read the linked Terms & Conditions and Privacy Notice, then tick the box. This has to be ticked before Google or email registration can continue.
  3. 3

    Choose Google or email

    For Google, press “Join free with Google”. For email, enter your email address, create a password of at least eight characters, confirm it, then press “Create my free membership”.
  4. 4

    If you used email, check your inbox

    Vibe sends a verification code to your email address. Enter that code on the website and press “Verify and join free”.
  5. 5

    You are in

    Vibe finishes the free membership automatically and takes you to the next part of the site. You can now use account-only features such as class credits and recurring bookings.

What the screen looks like

vibedancefitness.co.uk · Join Vibe free
Account agreement. Agree to the Terms & Conditions and confirm you have read the Privacy Notice.
Tick this first
G   Join free with Google
or join with email
Email address
Create a password
Confirm your password
Create my free membership

The exact class name, date, price or wording around it may vary. The highlighted controls match the current Vibe journey.

Guide 3

Log in to your Vibe account

Use the same email address or Google account you used when you first joined.

  1. 1

    Open the login section

    This link takes you directly to the existing-member login section.
    Open login in a new tab
  2. 2

    Choose how you want to log in

    Use Google if that is how you joined, or enter your email address and password.
  3. 3

    Press “Log in to Vibe”

    Once your details are accepted, Vibe takes you to your member area.
  4. 4

    Forgotten the password?

    Press “Forgot your password?”, enter your account email address and follow the reset instructions sent to your inbox.

What the screen looks like

vibedancefitness.co.uk · Log in

Already a member?

Welcome back.

Email address
Password
Then press here
Log in to Vibe

Forgot your password?

The exact class name, date, price or wording around it may vary. The highlighted controls match the current Vibe journey.

Guide 4

Book a series of classes

There are two versions: book the remaining dates in this month as one checkout, or set up automatic future bookings.

  1. 1

    Start by choosing one class

    Open the class you want and continue into checkout as normal.
    Choose a class in a new tab
  2. 2

    Complete your details and safety confirmations

    Finish Steps 1 and 2 of checkout. This makes sure Vibe has what it needs before adding more dates.
  3. 3

    Open Step 3: Select options and extras

    Look for “Do you want to book this class for the rest of this month?”. This appears when more matching dates are available.
  4. 4

    Add the remaining dates

    Open that section, check the dates shown, then press “Add the rest of this month”. Vibe adds the eligible dates to the same checkout.
  5. 5

    For automatic future bookings, sign in

    Open “Want us to handle future bookings?”. Automatic weekly or monthly bookings require a Vibe account and use PayPal recurring payment. Choose Weekly or Monthly · 4 classes and approve the PayPal plan.

What the screen looks like

vibedancefitness.co.uk · Checkout · Step 3
3

Select options and extras

These are optional.

Do you want to book this class for the rest of this month?
Open this section
Add the rest of this month
Want us to handle future bookings?

Weekly and monthly recurring bookings are available when you are signed in.

The exact class name, date, price or wording around it may vary. The highlighted controls match the current Vibe journey.

Common questions

FAQs

Type a word such as “cash”, “password” or “payment”, or just open the question that sounds closest.

Do I need an account to book a class?
No. You can book as a guest for card, PayPal, cash or a free place. You only need to log in for account-only features such as using Vibe credits or setting up automatic recurring bookings.
Can I pay cash?
Yes, when cash is available for that class. Choose the cash option at Step 4 of checkout. Your place is reserved and you pay at the class.
What if I cannot attend my booked class?
Contact Vibe as soon as possible with your booking details. We may be able to offer a replacement class, subject to suitable availability and approval. Do not assume your booking has moved until we confirm it.
Can I get a refund for a missed class?
Standard refunds are not routinely offered when you cannot attend. Refund requests are considered individually and must be approved manually against the applicable criteria. This does not affect your statutory consumer rights. Contact Vibe to ask about the available options.
What if Vibe cancels my paid class?
This is different from a customer cancellation. Contact Vibe with your booking details. If Vibe cannot provide the booked service, we will check the appropriate alternative, credit or refund in line with your legal rights.
Why does Vibe ask for an emergency contact and safety information?
It helps us run classes safely. We only ask for the information needed for the booking and class participation, and signed-in members may be able to reuse saved details.
Can I book the rest of the month at once?
Yes, when there are more dates available in the same class series. In Step 3 of checkout, open “Do you want to book this class for the rest of this month?” and choose “Add the rest of this month”.
Can Vibe book me in automatically every week?
Yes. Automatic future bookings are available to signed-in members. In Step 3, open “Want us to handle future bookings?” and choose weekly or monthly. PayPal handles the recurring payment.
I forgot my password. What do I do?
Open the login page, scroll to the existing-member section and choose “Forgot your password?”. Enter the email address connected to your Vibe account.
I paid but the website is asking me to finish the booking. Should I pay again?
No. If the site says your payment needs linking to the booking, use the “Finish this booking” button. Do not make a second payment. If you are unsure, contact Vibe before trying again.
The payment page is behaving strangely inside Facebook or another app. What should I do?
Use the app menu to open the page in Chrome, Safari or your normal browser. Social-media browsers can interfere with card wallets and PayPal. Your chosen class stays in the checkout link.
Still stuck?

You do not have to wrestle with it alone.

Tell us what you were trying to do and what happened. A screenshot is useful if you can send one, but it is absolutely not required.

Email Vibe for help

For your security, never send your password or payment card details by email. Vibe will not ask you to tell us your password.